The Annual Global Outsourcing Industry Analysis 2011 resumes with the list of the 100 best global service providers in terms of:

  • management excellence (revenue, growth, profitability, expansion, M&A, headcount, thought leadership, innovation capability, marketing excellence, leadership quality, resource profile, risk management measures, HR practices and policies, and several other performance indicators),
  • customer maturity (paying customers, new customers, verticals represented, geographies represented, sectoral diversity, contract sizes, customer case studies, complexity of projects, marquee clients, important wins, etc)
  • Global Delivery Maturity (global delivery footprint, type of work done, expansions, headcounts, growth in headcounts), and
  • Services portfolio (breadth of capabilities and service offerings across ITO and BPO, domain expertise across verticals, engagement models, vendor management practices, new capabilities and services launched, category leadership, ability to serve niche markets, etc)

Of the best 2011  global services providers, 12 are Europe-headquartered (including Russia): Altisource Portfolio Solutions S.A (Luxembourg), Artezio (Russia),  Auriga Inc. (Russia), Capgemini S. A. (France), Ciklum (Ukraine), Endava Limited (UK), Itransition Software Development Company (Belarus), Lanit-Tercom, Inc (Russia), Luxoft (Russia), MERA (Russia), Reksoft (Russia) and SoftServe, Inc. (Ukraine).

The study claims to present a complete view of the dynamics of the most significant segments that make up the global IT and business process outsourcing industry.

(Source: Global Services, 2011)

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